Privacy Policy

Last updated: 15/04/2025

The purpose of this Privacy Policy is to inform the users of the website cupsycup.com (hereinafter “the Site”) about how Cupsy Cup (hereinafter “we” or “the Data Controller”) collects, uses, stores, and protects your personal information in accordance with current regulations, notably the General Data Protection Regulation (GDPR).

Collection and Use of Personal Data

1.1. Data Collected

During your visit and/or when placing an order on our Site, we may collect different categories of data:

  • Personal and Contact Information: Name, first name, postal address, email address, phone number.

  • Connection and Usage Data: IP address, browser type, pages viewed, time spent on the Site, browsing history on the Site.

  • Payment Data: Information related to payment (processed by our secure payment provider).

1.2. Purposes of Collection

The personal data collected by Cupsy Cup is used to:

  • Manage and track orders.

  • Facilitate your navigation on our Site and personalize your user experience.

  • Inform you about news, promotions, and special offers (only with your explicit consent).

  • Comply with our legal and regulatory obligations.

  • Enable after-sales service management and respond to your inquiries or complaints.

Legal Basis for Processing

The processing of your personal data is based on the following legal grounds:

  • Contractual performance: Your data is necessary for the conclusion and execution of the order.

  • Consent: When you agree to receive marketing communications, your data is processed based on your consent.

  • Legal obligations: Certain processing activities are essential to comply with the legal obligations to which we are subject.

Data Sharing and Disclosure

Your personal data is under no circumstance sold or transferred to third parties for commercial purposes. It is shared only with:

  • Our service providers: To ensure the proper functioning of the Site, payment processing, order delivery, and customer service management.

  • The competent authorities: When required by law or a legal request.

Data Retention

Personal data collected is retained for as long as necessary for the purposes for which it was collected, in compliance with applicable legal and regulatory timeframes. At the end of this period, your data will be deleted or anonymized.

Data Security

We implement appropriate technical and organizational measures to ensure the security of your personal data and to prevent any loss, misuse, or unauthorized access.

Your Rights

In accordance with current regulations, you have the following rights regarding your personal data:

  • Right of Access: To obtain confirmation that data concerning you is being processed and, where applicable, to access it.

  • Right to Rectification: To request the correction or updating of any inaccurate or incomplete data.

  • Right to Erasure: To request the deletion of your data under certain conditions.

  • Right to Object: To object to certain processing of your data.

  • Right to Data Portability: To receive your data in a structured, commonly used format or to transfer it to another data controller.

  • Right to Withdraw Your Consent: Without affecting the lawfulness of processing carried out before its withdrawal.

To exercise these rights, you can contact us via email at service@cupsycup.com.

Cookies and Similar Technologies

While you browse our Site, cookies and other trackers are stored on your device to:

  • Optimize and personalize your browsing experience.

  • Analyze audience and user behavior.

  • Offer you personalized content and offers.

You can configure your browser to refuse all cookies or limit their use. However, some features of the Site may not be fully accessible as a result.

Modifications to the Privacy Policy

We reserve the right to make changes to this Privacy Policy. Any modifications will be published on this page and, where applicable, will be notified via the Site or by email. We encourage you to regularly review this page to stay informed of any updates.

Contact

For any questions or information regarding the processing of your personal data, or to exercise your rights, you can contact us at:

Email: service@cupsycup.com

This Privacy Policy is intended to ensure transparency in the management of your personal data by Cupsy Cup and to guarantee that your data is processed in accordance with current legal requirements. By browsing our Site or placing an order, you accept the terms outlined in this Privacy Policy.