Deliveries and returns
We want your experience with Cupsy Cup to be simple and enjoyable. Below you will find all the information regarding the shipping of your orders as well as our return policy.
Delivery
Fast and hassle-free shipping
- Free delivery on orders over €50: For any order with a total amount of €50 or more, we offer standard delivery.
- Shipping fee for orders under €50: A supplement of €5.19 is applied to orders with a total amount under €50.
- Worldwide shipping: We deliver your Cupsy Cup anywhere in the world. The delivery time is generally between 5 and 15 business days.
- Products available immediately: Items in stock are shipped quickly, typically via DHL, ensuring delivery within 5 business days.
We commit to preparing and shipping your order as soon as possible so you can enjoy your new Cupsy Cup without delay.
Returns
Your satisfaction is our priority
If, for any reason, you are not completely satisfied with your purchase, we have implemented a simple and efficient return policy. Please review the details below:
Return period: You have 30 days from the date of receipt of your order to return your product.
Return conditions: The product must be returned in its original packaging, in a new and unused condition.
Return procedure:
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Contact our customer service via the contact form to obtain your return authorization number.
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Carefully package the product with all its accessories and documents.
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Ship the package using the carrier of your choice. Return shipping costs are your responsibility, except in cases of our error or if the product is defective.
Refund:
Upon receipt and verification of the returned product’s condition, we will process a refund to the payment method used for the purchase, within 7 to 10 business days.
For any questions or assistance regarding a delivery or a return, please do not hesitate to contact us. We are here to help and ensure that your experience with Cupsy Cup remains positive.